Shipping policy

Shipping Policy

Processing Time

All Pro Jump Mats products are either made to order or carefully prepared for shipment.

• Order processing time is typically 3–7 business days

• Custom or made-to-order mats may require additional production time

• Orders are processed Monday–Friday, excluding holidays

You will receive a confirmation email once your order has shipped.

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Shipping Methods & Carriers

We ship orders using reputable carriers including UPS, FedEx, USPS, and freight services, depending on package size and destination.

Shipping method selection is determined by:

• Product size

• Weight

• Destination

• Best available carrier rate

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Shipping Costs

Shipping costs are calculated at checkout or shown as a flat-rate fee depending on product size.

Oversized or heavier items may incur higher shipping costs. These costs are clearly displayed during checkout before payment is completed.

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Domestic Shipping (United States)

• We currently ship throughout the United States

• Estimated transit times vary by location and carrier

• Delivery times are estimates and not guaranteed

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International Shipping

International shipping availability varies by destination.

Customers are responsible for:

• Customs duties

• Import taxes

• Brokerage fees

• Any additional charges imposed by the destination country

Pro Jump Mats is not responsible for delays caused by customs clearance.

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Incorrect Address & Delivery Issues

Please ensure your shipping address is accurate at checkout.

Pro Jump Mats is not responsible for:

• Delays due to incorrect or incomplete addresses

• Packages returned due to address errors

• Carrier delays outside our control

Additional shipping charges may apply for reshipment.

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Shipping Damage

If your order arrives damaged:

1. Take photos of the packaging and product immediately

2. Contact us within 48 hours of delivery

3. Email photos and order details to westcoastjumps@gmail.com

Damage claims submitted after 48 hours may not be eligible for replacement or refund.

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Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Pro Jump Mats is not responsible for lost or stolen packages.

We recommend shipping to a secure delivery location.

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Contact Information

For shipping questions, contact:

📧 westcoastjumps@gmail.com

📍 Mesa, Arizona, USA